Protekt Mattress Review

Protekt is the medical support-surface line of Proactive Medical Products of Mount Vernon, New York. The maker cites 30-plus years serving extended care, home care, hospice and hospital use. It isn't a consumer comfort brand. The 17-model catalog spans basic foam (100, 300, 500, 600), hybrid air-foam (1st Defense), self-adjusting air-foam (Supreme Support) and powered Aire systems. There's also a fiber homecare model. All are sized for hospital beds and coded for Medicare reimbursement. You'll buy through a dealer, not a store.

Match the surface to pressure risk and the bed frame. For low-to-moderate risk on a standard hospital bed, start with the Protekt 100 in the matching 76, 80 or 84 in length. For higher risk, heavier users or heel sensitivity, step up to the Protekt 500. It has gel foam, heel-slope offloading and rails at a 500 lb capacity. For bariatric needs, the Protekt 600 comes in 42 to 60 in widths with 600 to 1,000 lb ratings.

For powered prevention with caregiver-adjustable firmness, look at the 1st Defense (350 lb) hybrid. For self-adjusting support that works with or without the pump, the Supreme Support handles 500 to 700 lb by width. For prescribed alternating-pressure or low-air-loss therapy, pick from the Aire family with clinician guidance. For a basic home-care replacement, consider the Fiber Homecare, after you confirm size and weight limit with the dealer. Always match length, width, rail options and Medicare coding to the bed frame and care plan with your clinician and dealer.

The maker doesn't publish an MSRP on proactivemedical.com (checked September 2026). Protekt surfaces sell through durable-medical-equipment dealers and distributors on a quote, contract or insurance-reimbursement basis. Prices vary by dealer, size and pump setup. The maker publishes Medicare codes: E0184 for the 100, E0277 for the 1st Defense, and E0373/E0277 for the Supreme Support. Those point to reimbursement paths that can offset cost for qualifying patients. Confirm coverage with your payer and dealer.

Third-party marketplace listings, such as Aire overlays and pumps on Amazon, carry their own seller pricing. The brand doesn't publish it, and it varies by locale. Warranty length scales with tier. It runs from 1-year (600) and 2-year (1st Defense) coverage up to a 4-year core (100), a 5-year mattress (Supreme Support) and a 15-year core (500).

Cores include high-resiliency polyurethane foam (1.5 density, 28 ILD published for the 100). The 500 and Supreme Support use VGPT visco gel-polymer open-cell memory foam. The 600 bariatric uses two-layer high-density foam. The Supreme Support also has interconnected self-equalizing air cells plus gel memory foam. The 1st Defense and Aire systems use alternating-air cell bases with pumps.

Covers are vapor-permeable stretch-nylon, fluid-resistant and antimicrobial. Select models have triple-ply vinyl undersides. Foam models have full-perimeter zippers with fluid-shield flaps. Covers are removable and replaceable, and replacement covers are listed by item number. Foam models have fire barriers meeting Federal Fire Code 16 CFR Part 1633. The brand doesn't publish CertiPUR-US, GOTS, OEKO-TEX or other third-party foam or textile certifications (checked September 2026).

Durability evidence is warranty-based. The brand doesn't publish independent long-term durability testing (checked September 2026). Its non-prorated terms by model are below. Protekt 100 has a 4-year core and 2-year cover. Protekt 500 has a 15-year core and 2-year cover. Protekt 600 has a 1-year core and cover. The 1st Defense has 2 years. The Supreme Support mattress has 5 years, with the optional pump at 18 months. The brand doesn't publish Aire-system terms.

The maker notes interface pressure-mapping test data is available on request. It lists replaceable covers. For the 1st Defense, it lists separately purchasable pump, platform, shell and foam components, which supports serviceability. Medical-use durability differs from consumer nightly use. It covers clinical cleaning, continuous loading and pump duty cycles. Compare warranties only within the medical-surface category.

The brand doesn't publish a review program or aggregated ratings, and it doesn't publish systematic customer ratings or complaint trends (checked September 2026). Third-party signals are sparse and accessory-level only. Examples are limited-count Amazon ratings on Aire overlay and pump listings. They vary by seller and locale and aren't controlled brand trials. We didn't compile a Better Business Bureau rating trend or recalls for this profile.

To check quality, ask the dealer for facility references. Request the maker's interface pressure-mapping data. Confirm defect versus wear exclusions in writing before you order.

The brand has no direct online checkout, pricing or showrooms. You buy Protekt through durable-medical-equipment dealers, medical-supply distributors and select marketplace sellers. Amazon carries Aire overlays and pumps through third-party sellers. Start at the official support-surfaces catalog. Or contact Proactive Medical Products for a dealer referral. The numbers are 855-237-7622 (855-BE-PROACTIVE) and 845-205-6004, or email sales@proactivemedical.com. The address is 590 Franklin Avenue, Mount Vernon, NY 10550.

Trying before you buy means a dealer evaluation unit or facility loaner, not a store feel test. Confirm the exact model, size, rail option and pump inclusion on your quote, because model specs overlap.

The brand doesn't publish delivery, setup or old-surface removal terms (checked September 2026). Fulfillment runs through dealers. Freight cost, delivery window, room-of-choice placement, pump setup and packaging removal vary by seller. Confirm these in writing before you order. Ask about ship time for the width and length you want. Ask whether the driver places and sets up the surface and pump. Ask whether rails arrive installed, and whether packaging or the old surface is removed.

Bariatric widths to 60 in may need freight delivery. Verify doorway and frame fit with the dealer.

The brand doesn't publish a consumer sleep trial or trial, return and exchange terms (checked September 2026). Hygiene-regulated medical support surfaces are generally non-returnable once used. Medicare- or insurance-billed items follow payer rules. So assume trial nights and free returns don't apply.

Confirm with the dealer in writing before you buy. Ask about the DOA and defect exchange window and who pays return freight. Ask about restocking fees, the pump-versus-surface coverage split, and whether an unopened or dealer-loaner exchange is possible. Keep the item numbers (for example, 81011-series, 82030, 94001-series) on the quote for any claim.

Warranties are non-prorated maker terms. You claim them through the dealer with proof of purchase. The brand doesn't publish the full exclusion text (checked September 2026). Confirm defects-versus-wear, cleaning-agent and misuse exclusions in writing. By model: Protekt 100 has a 4-year core and 2-year cover. Protekt 500 has a 15-year core and 2-year cover. Protekt 600 has a 1-year (12 months) core and cover. Protekt 1st Defense has 2 years. Protekt Supreme Support has a 5-year mattress and an optional 18-month pump.

The brand doesn't publish warranty terms for the Protekt 300, Aire-series systems or Fiber Homecare. Replacement covers are sold separately by item number. The 1st Defense pump, platform, shell and foam insert are listed as separately purchasable parts.

Against medical-surface peers such as Drive Medical, Invacare and Medline, Protekt offers a comparable foam-to-powered-therapy ladder. It has Medicare-coded options at each step. Differentiators include VGPT gel-polymer foam on the 500 and Supreme Support, and the PTSS transfer-rail system. You also get separately purchasable hybrid components and bariatric widths to 60 in with up to 1,000 lb ratings. The 15-year non-prorated core warranty on the 500 exceeds the 1 to 5-year terms on the rest of its own line.

Against consumer mattress brands, comparisons on comfort feel, cooling tests, sleep trials or bedroom sizes don't apply. Protekt builds clinical hospital-bed surfaces sold through dealers. Choose Protekt when your criteria are pressure-risk level, Medicare coding, bariatric sizing and dealer clinical support, not sleep feel.

We read the brand's own product, policy and warranty pages, then checked retailer listings and public complaint sites like the Better Business Bureau. We last checked everything here in September 2026. Prices and policies change, so confirm them on the seller's page before you buy. You can read more in our methodology and editorial policy.