Contact Nappedia
Nappedia is a research publication, not a call center. This page explains what to send, where it goes, and what to honestly expect back.
Corrections come first
Found a factual error? Our corrections process is part of the editorial policy. In short: factual errors are corrected promptly, and material corrections receive a dated note on the affected research page.
Send corrections to hello@nappedia.com with the page URL, the claim you believe is wrong, and the source that supports your correction.
Research tips and leads
The most useful tips are public documents: a product page that changed, a warranty clause that conflicts with marketing copy, a law-label detail, or an archived version of a specification. Include the exact mattress name and where you found it.
We verify everything ourselves before publishing. A tip starts an investigation; it does not become a published claim.
Licensing, press, and partnerships
Requests to quote substantial portions of our research, interview requests, and partnership questions go to hello@nappedia.com with “Press” or “Licensing” in the subject line. Questions about the affiliate relationship with Saatva are answered in advance on the affiliate disclosure page.
What to expect back
Honest expectations, stated up front:
- Corrections outrank everything else. We aim to acknowledge a correction within two business days.
- We read every message, but we cannot reply to every one. Silence does not mean a lead was ignored, because some complex investigations take weeks.
- We cannot help with individual warranty claims, order disputes, or returns. Those run through the seller's own process. We document policies; we do not enforce them.
- We do not give individualized medical or sleep-health advice.
- There is no phone support.
Where to send things
One address handles everything: hello@nappedia.com. That includes corrections, tips, press, and privacy requests. No other Nappedia address exists, so treat any other address claiming to be us as suspicious.