CustomMattress.com Review

CustomMattress.com is a factory-direct maker in Conover, North Carolina. It has sold made-to-order beds online since 2001. You can pick from six models in foam, latex, coil and hybrid, from about $325 to $1,799 on sale. Any width from 28 to 76 inch and length from 50 to 84 inch is available. You get a 10-year warranty and free shipping in the contiguous US. It's a good fit for RV, truck, antique and odd-size beds. The big catch is that custom sizes can't be returned once they're crafted.

If you sleep on your back or stomach and want firm support, the brand points to The Logy Coil (8 of 10 firm) and The Logy foam. If you sleep on your side and want cradling, try The Sleepify latex or The Sleepify Hybrid (medium-firm).

If you switch positions, The Dozy Hybrid or either coil hybrid should move more easily. Taller 10 to 13 inch hybrids are the logical pick for heavier sleepers. The brand doesn't publish weight limits (checked September 2026). For hot sleepers, the brand points to Arctic-PUR airflow foam and the latex-plus-coil Sleepify Hybrid. No independent cooling tests are published.

RV, truck, van, bunk, cot and antique-bed owners can get any model in exact custom dimensions. Hinged, folding and cut-corner builds are available on request. The brand doesn't publish motion isolation or edge support data, so you'd be inferring that coil hybrids suit couples.

Sale prices by tier: The Logy is $325 to $675 (compare $625 to $975, $300 off). The Dozy is $445 to $1,010 (compare $845 to $1,410, $400 off). The Sleepify is $499 to $1,085 (compare $999 to $1,585, $500 off). The Logy Coil is $575 to $999 (compare $875 to $1,299, $300 off). The Dozy Hybrid is $699 to $1,449 (compare $1,099 to $1,849, $400 off). The Sleepify Hybrid is $749 to $1,799 (compare $1,249 to $2,299, $500 off).

Price depends on width, length and height bands, such as 28 to 38 wide, 39 to 54, 55 to 60 and 61 to 76. The smallest and thinnest bed is cheapest. The $300 to $500 discounts run sitewide during sales, so sale prices are the realistic benchmark. Custom sheets and protectors are sold for exact-fit bundles.

Starting prices are low for true any-size work, with free shipping and a 10-year warranty. The brand doesn't publish financing terms (checked September 2026). The risk is the non-returnable custom policy, so you'll want to measure twice.

The Logy is foam over a firm anti-sag base with an organic cotton cover. The Dozy is Arctic-PUR memory foam, claimed to boost airflow, over a Posture-Core base. Its cover mixes organic cotton and wool. The Sleepify is organic latex foam over a Posture Core. The Logy Coil is Spring Foam over a Responsive Pocket Spring Core. The Dozy Hybrid is Arctic-PUR over a Pocket Coil Core. The Sleepify Hybrid is organic latex over a Pocket Coil Core.

The brand says its foams are CertiPUR-US certified. That means no ozone depleters, mercury, lead, prohibited phthalates, PBDE flame retardants or formaldehyde, and low VOCs. Foam size tolerance is 1/4 inch and coil tolerance is 1 inch.

The brand doesn't publish foam densities, ILD ratings, latex natural-versus-blend percentages, coil counts or gauges, fire-barrier details or layer thicknesses (checked September 2026). It also lists no GOTS, GOLS or OEKO-TEX certification, and it shows no cutaway diagrams.

The 10-year limited warranty covers visible indentation over 1.5 inch on a proper base, foam splitting or cracking, and cover zipper defects. Care advice is to rotate every six months and not flip. Use a sturdy foundation, vacuum and air out the bed, spot-clean with mild detergent, and add a custom protector.

No independent longevity or sag testing exists that we could find (checked September 2026). Each model has only 16 to 29 brand-site reviews, with ratings of 4.52 to 4.89. That's a satisfaction snapshot, not a durability test. The brand doesn't publish expected lifespan, weight limits or long-term sag rates.

Brand-site counts and ratings come next. The Logy has 29 reviews at 4.52, The Dozy 21 at 4.81, The Sleepify 28 at 4.68, The Logy Coil 16 at 4.75, The Dozy Hybrid 19 at 4.89 and The Sleepify Hybrid 23 at 4.87. The reviews page totals 149 evaluations, about 84% 5-star and 11% 4-star.

Buyers praise exact fit for odd frames, such as heirloom, European and RV bunks. One reviewer wrote that a 48 x 75 bed was a perfect size. They also mention comfort, fast builds, easy ordering and fair cost. A few report wrong-size beds, which the brand fixes after asking for photos. Some say it's good for the price.

BBB, Trustpilot, Google, Sleep Foundation, Sleepopolis, Mattress Clarity and RTINGS ratings aren't available (checked September 2026). Most complaints trace to measuring or size tolerance, so your own measuring is the main risk.

You can only buy direct at custommattress.com, which carries all six mattresses plus custom sheets and protectors. The brand lists no stores, showrooms or dealers. It offers no phone support. You'll use email or the contact form, and replies take 1 to 2 business days.

Mattresses ship from Conover, North Carolina. The FAQ also names a Greenville, South Carolina facility. You can ask support for hinged, folding and cut-corner builds. Preset sizes include Twin, Twin XL, Full, Full XL, Queen, King, Cal-King, RV bunks, Three Quarter, RV Short Queen, RV King and Olympic Queen. You can also order any width 28 to 76 inch by length 50 to 84 inch.

Shipping is free in the contiguous US, even for big custom orders. Beds go by FedEx Ground on weekdays, excluding holidays. They're built in 2 to 6 business days, and the FAQ says to expect about 2 to 3 weeks in all, with tracking by email. The bed ships compressed in a box and expands within minutes. The brand says that doesn't harm feel or structure.

The brand doesn't publish terms for Hawaii, Alaska or international shipping (checked September 2026). It also doesn't offer white-glove setup, in-home assembly or old-mattress removal. You'll need a sturdy supportive foundation for your size and weight. The warranty excludes sag claims tied to a weak or wrong base.

The brand doesn't publish a sleep trial (checked September 2026). Custom mattresses, toppers and bedding can't be canceled or returned once crafted. If the workshop builds the wrong dimensions, it remakes the right size free. You won't get a free replacement for your own measuring mistake.

If you cancel after shipping but before delivery, you'll pay round-trip shipping plus a 25% restocking fee, taken from your refund. The brand doesn't publish a comfort-exchange program. Even standard sizes follow the made-to-order terms, so confirm your dimensions with support first.

Mattresses have a 10-year limited warranty for home use. Trade customers using beds commercially get 3 years. It covers the original buyer only, can't be transferred, and applies to US mainland and Canada purchases from the brand or approved sellers. Clearance, secondhand and as-is units are excluded.

It covers visible indentation over 1.5 inch not caused by a weak or wrong base, foam splitting or cracking, and cover zipper defects. It doesn't cover gradual softening, comfort preference, burns, cuts, stains, fluids or purchases from unapproved resellers. The maker repairs or replaces at its choice, and you can pay the difference for an upgrade. The maker covers return freight, and you'll need proof of purchase.

Sheets and protectors carry a separate 1-year warranty. Disputes go to binding AAA arbitration in North Carolina under North Carolina law.

Against bed-in-a-box brands like Casper, Nectar and Zinus, it wins on any-size customization at low prices. It loses on trial length, since typical rivals offer 100-plus nights, and on easy returns and review depth.

Against RV and custom specialists like Mattress Insider and Tochta, it wins on breadth, with six lines at 5 to 13 inch heights. Email-only support and a 1 inch coil tolerance are weaker if you want precision.

Against latex specialists like Avocado and PlushBeds, the Sleepify lines offer custom sizing but fewer latex certifications. Against Saatva and Beautyrest, the hybrids undercut on price for odd sizes but skip white-glove delivery and published coil specs.

We read the brand's own product, policy and warranty pages, then checked retailer listings and public complaint sites like the Better Business Bureau. We last checked everything here in September 2026. Prices and policies change, so confirm them on the seller's page before you buy. You can read more in our methodology and editorial policy.