Mattress Factory Inc Review

Mattress Factory Inc is a Phoenix, Arizona factory-direct mattress maker that has served Arizona for over 30 years at wholesale prices. The lineup spans budget innersprings, foam-encased hybrids, all-foam, Dunlop latex, medical-care, RV, sofa-bed and Spanish-language Colchones value lines. It's best for local shoppers who want American-made custom sizes at low prices. If you're after an online bed-in-a-box with a home trial, it's not the right fit. Factory warranties are short, from 1 to 6 years depending on the model.

Back and stomach sleepers who want firm support can start with the Ortho Plush Top, or the firm-feel option on the latex lines. Side sleepers who want pressure relief can look at the Legacy Latex or the Premier Latex Encased Coil, with firmer or softer builds on request. If motion bothers you and your partner, look at the Encased Foam hybrids, the FIGO all-foam or the latex lines.

For tight budgets, guest rooms and rentals, look at the Economy Plush Top or Pillow Top, or the Colchones page equivalents. Medical, rehab or home-care buyers can choose vinyl or denier builds in any size. RV owners and people with wall or antique beds can choose RV Mattresses or FIGO foam. They're measured to fit, with angle or radius cuts on request. For a sofa-sleeper replacement, the Sofa Bed comes in 36, 52 or 60-inch widths.

Factory-direct value is the pitch. Twin starts at $165 (Economy and Colchones Plush Top), Full at $198 and Queen at $245. The Pillow Top King is $360. Mid-range pocket-coil hybrids run from Queen $398 (Ortho) to $645 (Encased Foam). The all-foam FIGO runs $400 to $620. Legacy Dunlop latex runs $895 to $1,470. The Premier Latex hybrid is Queen $1,005 and King or Cal King $1,120.

Medical builds run $429 to $450, RV hybrids $535 to $595 and sofa beds $205 to $245. Foundations with a mattress cost $70 to $135 by size. Value is strongest on budget innersprings and custom sizes. Latex pricing undercuts many national latex brands, but you get shorter 6-year coverage.

Innerspring lines use Leggett & Platt units. They're 312 13-gauge (Economy and Colchones), 357 high-profile 13-gauge (Ortho), VertiCoil (Sofa Bed) and individually pocketed coils (Encased Foam, Premier, RV hybrid). They pair with high-density polyfoam, foam encasements and quilted tops. Premium lines use cotton-blend or organic-cotton quilts.

The FIGO all-foam has a 6-inch 1.8-lb HD base, 3-inch soft foam and a quilted top. Legacy Latex uses Dunlop latex, with 8 inches in the 10-inch bed. Medical builds use innerspring or HD foam with waterproof vinyl or washable denier covers. The Sofa Bed adds ComforCool II gel-infused foam. The medical page says all are fire-code compliant under 16 CFR 1632 and 1633. The brand doesn't publish full foam densities or latex certifications beyond Dunlop origin (checked September 2026).

Warranties are short and clearly stated. Economy is 1 year, Medical 2 years, Ortho and RV hybrid 3 years, and FIGO foam and Cloud Euro Top 4 years. Nova Firm is 5 years, and Legacy and Premier latex are 6 years. All are stated as complete and non-prorated, including the 1-year Economy.

The brand describes latex as the most durable cushioning. Pocketed and foam-encased coils and HD foams target edge support and motion control. We found no third-party durability testing, sag thresholds or long-term owner data. The brand doesn't publish expected lifespan beyond the warranty window (checked September 2026).

The official product pages have no review system, star ratings or testimonial counts as of September 2026. We couldn't verify third-party rating pages, so aggregate scores and complaint rates aren't published. The About page presents the company as a 30-plus-year Arizona manufacturer selling at wholesale prices with any-size custom work. Product copy highlights a 25-year hotel bestseller (Ortho) and repeat custom and RV work.

Given the lack of owner reviews, check firmness and build quality in person or by phone at 602-272-9871.

The factory showroom and ordering are in Phoenix at 2920 West Thomas Road, Phoenix, AZ 85017. Call 602-272-9871. The Colchones page states public hours of 9:00 to 3:30. The brand lists no other store locations, national retail partners or marketplace listings (checked September 2026).

You can order online through mattressfactoryinc.com product pages. Custom, RV, medical and odd-size orders are handled by phone, with next-day readiness claimed for RV builds.

Delivery terms vary by product and are only partly published. The RV page offers free installation and disposal with advance notice. The Sofa Bed page notes $45.00 shipping. The brand doesn't publish standard local-delivery fees, shipping zones, setup or old-mattress removal terms for regular orders. The site tells you to call 602-272-9871 (checked September 2026).

If you're a custom or RV buyer, confirm lead time, vehicle access and any install or disposal needs before you arrive.

The brand doesn't publish a sleep trial, return window, exchange, restocking fee or return-shipping terms (checked September 2026). The refund-policy page has no substantive text. This is a factory-direct, made-to-size operation, not a bed-in-a-box trial brand.

Assume made-to-order and custom sizes may be final sale. Confirm return, exchange and fee terms by phone at 602-272-9871 before you buy.

Factory warranties are published per model on product pages. Economy Plush and Pillow Top is 1 year, non-prorated. Medical & In-Home Care is 2 years. Ortho Plush Top is 3 years complete with no prorating, and the RV hybrid Queen and King is 3 years. FIGO foam and Cloud Euro Top are 4 years complete, Nova Firm is 5 years, and Legacy and Premier latex are 6 years complete.

The brand doesn't publish claim steps, sag or defect definitions, foundation needs or transport and repair terms (checked September 2026). Confirm coverage details at purchase.

Against national bed-in-a-box brands like Casper, Purple, Saatva and Tempur-Pedic, Mattress Factory Inc competes on price. It offers low factory-direct prices, same-city manufacturing and any-size, RV and medical customization. It doesn't compete on long trials, nationwide white-glove delivery or 10-plus-year warranties.

Against local Phoenix retailers, its edge is 30-plus years of in-house manufacturing at wholesale pricing. Its gap is thin published policy detail, with no trial or returns text and sparse reviews. Latex shoppers get strong value, with a Queen all-latex at $1,295 and a latex hybrid at $1,005. But coverage is shorter than many national latex warranties.

We read the brand's own product, policy and warranty pages, then checked retailer listings and public complaint sites like the Better Business Bureau. We last checked everything here in September 2026. Prices and policies change, so confirm them on the seller's page before you buy. You can read more in our methodology and editorial policy.