Malouf Mattress Review

Malouf Home is a bedding-accessories maker from Logan, Utah, founded in 2003 by Sam and Kacie Malouf. It sells a compact line of three mattresses, led by the Ice Cloud Hybrid. You'll like it if you sleep hot and want a cooling cover plus coils. It also suits you if you'd like to bundle a mattress with Malouf sheets, pillows and adjustable bases. You get free shipping, a 100-night trial and a 10-year warranty. It doesn't offer latex or innerspring-only builds.

If you sleep hot, start with the Ice Cloud Hybrid, then the Polaris Hybrid. The Neve sleeps warmest, based on the brand's own scores. Back sleepers can try the Polaris Medium or Firm, or the Ice Cloud Medium. Side sleepers can try the Polaris Medium-Plush, the Ice Cloud Ultra-Plush or Medium-Plush, or the Neve Medium. Stomach sleepers can try the Polaris Firm or the Ice Cloud Medium.

Couples should pick a hybrid over the Neve for airflow and motion control. The brand scores the Polaris 4 out of 5, the Ice Cloud 5 out of 5 and the Neve 3 out of 5. The brand doesn't publish guidance for heavier sleepers or chemical sensitivity (checked September 2026). All models claim adjustable-base compatibility and use CertiPUR-US foams.

The Neve starts at $799.99, shown for a Twin. The Polaris Hybrid starts at $1,299.99, with the Twin Medium-Plush shown at $1,399.99. The Ice Cloud Hybrid starts at $2,399.99. Sizes run from Twin to Split King and Cal King, depending on the model. The brand advertises zero-interest payment plans and a Buy a Mattress Get Free Sheets promo. You add the sheets to your cart.

The Neve is the budget all-foam bed. The Polaris is the mainstream value hybrid. The Ice Cloud costs a premium for its layered cooling stack. The brand doesn't publish full size-by-size price grids (checked September 2026).

The Neve has a quilted cover, ventilated CoolSync gel memory foam, ActivAir memory foam (Medium only) and thick base foam. It's all-foam, at 10 inches in Medium-Firm or 12 inches in Medium.

The 12-inch Polaris Hybrid has a HyperChill cooling cover and ventilated gel-infused memory foam. It adds ActivAir memory foam (Medium-Plush and Firm) and AeroFlex latex-type foam (Firm). Individually encased steel coils, a foam-wrapped edge and base foam finish it.

The Ice Cloud Hybrid has a HyperChill cover, OmniPhase phase-change material, breathable quick-recovery foam and CoolSync gel-bead memory foam. It adds ActivAir memory foam (Ultra-Plush, Medium) and AeroFlex latex (Medium), over encased coils, a foam-wrapped edge and a dense base. It's 13 inches in Ultra-Plush and 14 inches otherwise.

The brand describes the foams as CertiPUR-US certified. It doesn't publish foam densities, coil counts or gauges, or cover fabric content (checked September 2026).

The brand says thick base foam resists sagging and foam-wrapped edges add support. It also says CertiPUR-US foams are lab-tested for durability. The 10-year limited warranty covers defects in materials and craftsmanship.

The brand doesn't publish sag thresholds, indentation depths, expected lifespan or third-party durability tests (checked September 2026). An optional 10-Year Protection plan covers sudden mishaps like stains, rips, cuts, punctures and burns. It's shown at $199 for the Polaris and $299 for the Ice Cloud.

On the brand's site, the Polaris Hybrid shows about 4.9 out of 5 from 13 reviews, with 9 five-star and 1 four-star reviews shown. Reviewers praise the instant cool touch, cooler sleep than their old beds, low motion transfer, no unboxing smell and good back support. One is a back-injury reviewer.

Complaints are that it's heavy, at about 100 lb. One unit expanded to 11 inches against the listed 12. One buyer didn't get a tracking email, and customer service fixed it quickly. You won't find written reviews for the Neve and Ice Cloud, or complaint tallies from BBB or Trustpilot (checked September 2026).

You can buy direct at maloufhome.com, through Shop All Mattresses or the Build Your Own Bed Bundle. The site lists a Store Locator, Showrooms, Retail Partners and a Retailer Login. It doesn't name specific dealers or addresses.

The brand doesn't list Amazon, Wayfair, Costco, Target or Walmart as sellers. It doesn't publish in-store trial or showroom details (checked September 2026).

Shipping is free. Mattresses ship compressed and rolled in a box. Allow 24 to 72 hours for the mattress to expand. One page says to wait 24 hours before sleeping on it. Use a flat foundation, because you don't need a box spring. The bed works with adjustable bases. Spot or blot clean only, with the cover left on.

The brand doesn't publish setup or white-glove delivery, delivery times and fees by ZIP code, or old mattress removal and recycling (checked September 2026).

You get a 100-night sleep trial. Sleep on it at least 30 days to adjust, then request a return within 100 days of delivery. The headline badges say Free Shipping and Zero-Interest Payment Plans.

The brand doesn't publish who pays return shipping or whether you get a refund or store credit. It doesn't publish exchange rules for firmness swaps or restocking and damage fees (checked September 2026). It also doesn't explain HSA and FSA handling beyond an eligibility badge on the Neve. See the Return Policy, Shipping Policy and Order Tracking links on maloufhome.com.

You get a 10-year limited warranty covering defects in materials and craftsmanship. At checkout you can add a 10-Year Protection plan, shown at $199 to $299 by model. It covers sudden household mishaps like stains, rips, cuts, punctures and burns.

The brand doesn't publish sag and indentation thresholds, foundation requirements, law-tag rules, whether coverage is prorated, or claim steps (checked September 2026). See the Warranty Information link on maloufhome.com.

Malouf Home is part of Malouf Companies, founded in 2003 by Sam and Kacie Malouf. It's a bedding-accessories giant in sheets, pillows, protectors, toppers, bed frames and adjustable bases, and it runs the Malouf Foundation charity. Mattresses extend its sleep-accessories line, with bundling and free-sheets promos.

Against bed-in-a-box specialists, Malouf has a smaller three-model range and stresses cooling covers. Its 100-night trial and 10-year warranty are comparable. Against legacy innerspring and latex brands, it has no non-foam flagships. The brand doesn't publish head-to-head firmness, price or policy comparisons (checked September 2026).

We read the brand's own product, policy and warranty pages, then checked retailer listings and public complaint sites like the Better Business Bureau. We last checked everything here in September 2026. Prices and policies change, so confirm them on the seller's page before you buy. You can read more in our methodology and editorial policy.