FoamOrder Mattress Review

FoamOrder (Foam Fabrication Commerce Inc) is a custom-foam maker in Richmond, California. It has sold made-to-order mattresses online since 1999, all built at one factory at 3455 Collins Ave. Three families run from roughly $170 for small thin builds to about $2,600 for thick queens: memory foam, organic Dunlop latex and polyurethane foam. A 15-year limited warranty backs them. It's best for odd sizes and RV or boat beds. Custom items are mostly non-returnable, and reviewers flag slow builds.

If you sleep on your side, the memory foam models (a soft, hugging 3 in comfort layer) and Soft or Medium latex are the closest fits. If you sleep on your back, a Balanced memory foam base or Medium to Medium-Firm latex suits alignment. If you sleep on your stomach, Firm or Extra Firm poly foam or Firm latex give the flattest support.

Heavier sleepers (221 lb-plus) are steered to Extra Firm poly foam or Firm latex. Couples get the best motion isolation from memory foam. Latex is responsive with low disturbance, and split firmness is offered on Queen-plus memory foam.

Custom cutting to a template is the brand's specialty for RV, boat and odd spaces. The brand says latex resists mold, mildew, dust mites and bacteria, which helps if you have allergies.

Prices in September 2026: latex from $172.66 for the smallest build, with Queen about $1,087 to $2,155. Memory foam Queens run about $923 to $2,618 by thickness and cover. Poly foam Twin builds start at about $215. Covers add cost, such as wool-quilted pillow-top and cotton options.

Pricing depends on your build, not on sales. It compares best against other custom shops like SleepEZ, Foam Factory and Mattress Insider, not mass online brands. The brand says latex lasts up to 30 years. That helps value if you're sure of your size and firmness. Value is weaker because custom builds are mostly non-returnable, and return shipping and fees can apply.

Memory foam uses a 3 in high-density open-cell comfort layer over Everflex polyurethane support foam at 2.6 lb per cu ft. It's CertiPUR-US certified for low emissions and made without formaldehyde, ozone depleters or harmful flame retardants.

Organic latex is 100 percent natural Dunlop at about 6 lb per cu ft. Product pages cite GOLS Certified Organic Latex plus OEKO-TEX Standard 100, ecoInstitut and ABC Research. The brand calls it naturally antimicrobial, hypoallergenic and fully biodegradable. Poly foam is Everflex (2.6 lb per cu ft, high resilience) or Econoflex (1.8 lb per cu ft, budget), both CertiPUR-US.

The default cover on foam and memory foam is a flame-compliant Terry Velour zippered cover. Latex defaults to a flame-compliant Heavy Organic Cotton Double-Knit zippered case. You can pick a wool-quilted pillow-top, cotton-poly, cotton muslin or no cover. The brand ships those as a Custom Sleep Product, not a mattress. The brand doesn't publish cutaway diagrams.

These durability claims come from the brand. Organic latex is rated up to 30 years when properly encased and maintained. Terry Velour covers are designed to last up to 10 years. High-density Everflex foam is said to resist sagging. Mattress pages cite a 15-year limited warranty.

The brand doesn't publish independent sag, indentation or longevity testing (checked September 2026). Latex longevity claims are plausible for dense Dunlop but unverified. Custom sizing limits comfort-layer exchanges, so your firmness choice at order time matters more than with standard brands.

The brand claims over 1,000 5-star reviews and over 100,000 residential and commercial customers. We didn't find per-model star counts.

SmartCustomer (formerly Sitejabber) lists FoamOrder at 2.8 out of 5 from 27 reviews, with about 67 percent 1-star. Praise covers exact custom fit, latex quality, value versus stores and staff who fix errors. Complaints cover builds weeks past promised dates, poor communication, unanswered phones, wrong-size or wrong-material shipments and surprise fees. Reviewers cite a 25 percent charge plus return shipping and a $100 change fee.

Made-to-order production and strict custom-return terms drive most complaints. A company rep replies to most negative reviews and offers an investigation or a remake.

You can buy direct at foamorder.com. Phone support is (415) 503-9314, Monday to Thursday 7 AM to 5 PM PT and Friday 9 AM to 5 PM PT. Email contacts are listed for orders and product questions. The factory and office are at 3455 Collins Ave, Richmond, CA 94806, where everything is built to your measurements.

The Foam Store of Marin is linked as a related store. The brand doesn't publish a dealer network or showrooms (checked September 2026). Commercial, hospitality, designer and trade programs serve hotels and businesses. We found no retailer or marketplace listings for its mattresses.

Lead times depend on the build, and foam is vacuum-packed to cut shipping cost. Published rates for the lower 48: $14.99 under $49.99, $19.99 from $50 to $99.99, $27.99 from $100 to $149.99, $39.99 from $150 to $250, and 16 percent of the order total over $250. Alaska, Hawaii and US territories cost more, and international orders get estimates.

Orders ship by UPS Ground, sometimes USPS Priority, with emailed tracking. Expedited shipping is often available at your expense. The brand doesn't publish white-glove setup, in-home assembly or old-mattress removal (checked September 2026). Local delivery and commercial freight are mentioned without fixed prices.

The brand doesn't publish a sleep trial (checked September 2026). Product data cites a 30-day return window by mail. The written Return and Exchange Policy says many items can't be returned because they're custom-made, though some can be exchanged.

Returns must be brand-new by the company's judgment, in original boxes, and free of hair, dirt, odors or stains. Warranty claims are exempt. You need a Return Authorization Number in advance, from product-info@foamorder.com or (415) 503-1188. Attach it outside the package.

You can cancel before production through the email-confirmation link. After production, email order.status@foamorder.com and wait for confirmation. Phone cancellations aren't accepted, and a started or shipped order may not be canceled. Reviewers report a 25 percent charge plus return shipping and a $100 change fee, so confirm terms before you order.

Mattress pages cite a 15-year limited warranty. The warranty page gives item-specific terms and a claim process through customer service. It isn't one blanket policy. The brand doesn't publish coverage details, sag-depth thresholds or mattress exclusions in a form we could read (checked September 2026).

To claim, contact customer service or use the submit-warranty-claim page. Warranty claims are exempt from the brand-new-condition return rule. The brand doesn't publish custom-shape or cover exclusions, so get warranty terms in writing for custom builds first.

Against SleepEZ and PlushBeds for custom latex, FoamOrder wins on Bay Area factory-direct cutting and boat or RV shapes. It loses on published trial and exchange programs.

Against Foam Factory and FoamByMail, FoamOrder wins on finished, covered mattresses with stated certifications. It loses on review scores. Against Mattress Insider, it wins on foam variety, with latex, memory and poly, and on GOLS latex.

Against Casper, Nectar and Saatva, it wins on any-shape customization and latex durability claims. It loses on sleep trials, white-glove delivery and review volume.

We read the brand's own product, policy and warranty pages, then checked retailer listings and public complaint sites like the Better Business Bureau. We last checked everything here in September 2026. Prices and policies change, so confirm them on the seller's page before you buy. You can read more in our methodology and editorial policy.