MurMaid Mattress Review

MurMaid Mattress is a family-owned Chattanooga maker that has sold factory-direct since 1979. It builds pocketed-coil, offset-coil and foam hybrids locally. The large regional lineup runs from budget Signal and Stack Out to Chickamauga, Ocoee, iCool cooling hybrids and hotel models. It's best if you live in the Tennessee Valley and want in-store service and two-sided value. It isn't for you if you want nationwide bed-in-box shipping, though the Selene ships compressed.

Firm back and stomach sleepers can look at Signal Firm, Chickamauga Firm, iCool Firm Hybrid and Lindsey Storm Firm, with posturized or Quantum support. Side sleepers can try Signal, Ocoee or Chickamauga in Plush or Pillow Top. Lindsey Storm Plush, Reprise and iCool Soft also give pressure relief.

If you sleep hot, look at the iCool hybrids, the White Oak models and Selene. They use gel, copper-infused and temperature-regulating covers. Couples can choose pocketed-coil Chickamauga, Ocoee, iCool and Lindsey models for lower motion transfer. Kids, guest rooms and tight budgets suit Stack Out and Signal. For hotel-style plush, look at Kinley, Track 29 and The Edwin extended line.

The brand describes pocketed and hybrid builds as adjustable-base friendly. It doesn't publish exact per-model limits (checked September 2026).

These are sampled starting prices. Stack Out Twin is $172. Signal Firm Twin is $299, and Signal Plush and Pillow Top Twin are $349. 45th Anniversary Twin is $499, Selene Twin is $549 and Cumberland is a flat $599 sampled. Ocoee Plush Twin is $699 and Pillow Top Twin is $799. White Oak Tight Top Twin is $899. Chickamauga Firm Twin is $1,049 and Plush Twin is $1,149. Kinley Twin and White Oak Pillow Top Twin are $1,249. Chickamauga Pillow Top Twin is $1,349. Lindsey Storm and Track 29 Twin are $1,449. iCool Firm Twin is $1,549, Medium is $1,749 and Soft is $2,049.

Queen examples: Signal $449 to $499, 45th Anniversary $699, Selene $799 and Ocoee $899 to $999. Cumberland is $599, White Oak $1,099 to $1,499, Chickamauga $1,299 to $1,599 and Kinley $1,599. Lindsey and Track 29 are $1,799. iCool Firm is $1,899, Medium $2,199 and Soft $2,499. Sizes run Twin through Cal King and vary by model.

Value is strongest in Signal, Stack Out, Cumberland and the Anniversary two-sided builds. The site advertises promotions and financing, with details that vary by offer.

Signal and Stack Out use 390-count Bonnell foam-encased coils. 45th Anniversary and Track 29 use 644 LFK offset coils. Cumberland, Ocoee, Chickamauga and White Oak use 682 pocketed coils. The iCool hybrids use 736 pocketed coils with a posturized center. The L and K and Lindsey Storm flagships use 800 to 896 pocketed coils with a Quantum edge.

Comfort layers include high-density SuperSoft, firm and transition foams. The maker states 2.3-lb density or greater on iCool and L and K lines. You'll also find gel memory foam, copper-infused gel foam, Serene foam and TheraGel foam in Selene. L and K 600 pillow tops have micro-coils, and the extended Riverview and Maeve models use latex plus wool covers.

Covers include quilted SuperSoft, stretch-knit cooling, temperature-regulating and nanoporous fabrics. You'll also see pillow-top and Euro-top gussets, insulator pads, Caliber or Quantum edges and foam encasement. The brand doesn't publish K-Pro construction (checked September 2026).

The maker stresses above-industry-standard high-density foams, tempered steel coils, insulator pads and foam-encased edges. It also cites Quantum or Caliber edges and long-tenured local factory staff. The aim is to slow body impressions and edge breakdown. Two-sided flippable builds in Anniversary, Chickamauga and Track 29 give you more usable wear surfaces.

Listed coverage is 10 years on Signal Pillow Top, Cumberland and Reprise. It's 20 years on most Anniversary, Chickamauga, Ocoee, iCool, Lindsey, Kinley and Track 29 builds. We found no independent long-term durability testing. Real life depends on foundation match, rotation or flipping, weight and care. The brand doesn't publish more terms beyond the warranty text (checked September 2026).

Featured Sale items we sampled on the site showed a review count of 0. So we found no usable on-site rating average. We couldn't find Google, BBB or retailer rating counts or complaint patterns (checked September 2026).

The brand story cites multi-decade local operation and hotel outfitting work. We couldn't confirm durability complaints, sagging reports or service themes. Read your in-store paperwork and current third-party profiles before you buy. You can reach the brand at 423-899-6841 or support@murmaid.com.

You can try and buy at MurMaid stores and online at murmaid.com. The Our Story page states 11 locations in Chattanooga, Hixson, Red Bank, Cleveland and Ft. Oglethorpe, in the Tennessee Valley area. Sampled addresses include 6255 Lee Highway Chattanooga TN 37421, the Clearance Center at 7177 Lee Highway Chattanooga TN 37421, 307 North Market Chattanooga TN 37405 and 2275 Gunbarrel Road Chattanooga TN 37421. Sampled hours are 10 AM to 7 PM, closed Sunday.

The site has Store Finder, Custom Mattresses, financing and promotions pages. The same stores also carry Tempur-Pedic, Stearns and Foster, Sealy and accessories. Exact hours and services vary by store.

The site mentions Track Delivery. But the shipping policy gives no timing, fees, setup or haul-away terms. The brand doesn't publish local delivery, setup and old-mattress removal terms, fees or service area (checked September 2026). The Selene bed-in-a-box arrives compressed and rolled for easy setup.

For other models, confirm threshold or room-of-choice delivery, assembly and removal with the store before you order. Call 423-899-6841 or email support@murmaid.com.

The help page says a full-price showroom purchase, bought with a protector, has a 100-night money-back guarantee. There are no fees or pickup charges. Discounted purchases are refunded minus a $250 restocking fee. Cancelling before you receive the bed carries a fee of 20 percent of the original price.

You also get a one-time comfort exchange from day 30 to day 365. It must be for equal or greater value. You pay any price difference plus a delivery charge if one applies. The brand doesn't publish online bed-in-box trial terms, return labels, damage rules or refund timing (checked September 2026). Keep your protector, receipt and tags, and confirm terms in writing.

Warranty length varies. Sampled Signal Pillow Top, Cumberland Euro-Top and Reprise carry 10 years. Sampled Anniversary, Chickamauga, Ocoee, iCool, White Oak, Lindsey Storm, Kinley and Track 29 builds carry 20 years.

The help page covers loose, broken or protruding wires. It covers sagging only if the mattress is continuously supported by a matching foundation. It covers body impressions of 1.5 inches or more. Foundations are covered for broken or loose supports, grid tops, split frames and defective beams. It excludes transportation costs, comfort preference and impressions under 1.5 inches. Tempur-Pedic, Stearns and Foster, Sealy, BedTech, PureCare and Knickerbocker link to their own warranty pages. The brand doesn't publish claim steps (checked September 2026).

Against Tempur-Pedic, Stearns and Foster and Sealy, which MurMaid stores also sell, MurMaid is the local factory-direct innerspring and hybrid value option. The national brands offer broader foam choices and national warranty networks. Against national bed-in-box brands, MurMaid offers in-store testing, two-sided classics, custom builds and regional service. It has no verified nationwide ship-to-door program beyond Selene.

Against other regional factory-direct makers, the ladders from Bonnell to pocketed coil and the hotel lines look similar. MurMaid's differences are Tennessee Valley manufacturing since 1979, the Signal to Lindsey naming and the iCool cooling stacks. Price and policy comparisons vary by offer and store.

We read the brand's own product, policy and warranty pages, then checked retailer listings and public complaint sites like the Better Business Bureau. We last checked everything here in September 2026. Prices and policies change, so confirm them on the seller's page before you buy. You can read more in our methodology and editorial policy.