Saatva Inc.
Saatva White-Glove Delivery and Complimentary Mattress Removal Guidelines
Delivery Operational Manual
How to Schedule Old Mattress Haul-Away
White-glove logistics coordination: booking 1-for-1 mattress haul-away, state-mandated free take-back rules, and courier sanitary readiness.
Coordinate 1-for-1 Removal at Checkout
Direct answer summary
Scheduling old mattress removal alongside the delivery of a new mattress requires strict logistical synchronization. Reputable direct-to-consumer brands (Saatva) and wholesale clubs (Costco) offer free old mattress haul-away during checkout. The service operates strictly on a '1-for-1' basis: delivering a Queen hybrid entitles you to removal of one Queen mattress (or one mattress + box spring). The old mattress must be fully stripped, clean, dry, and free of biological hazards.
Key points
Select 'Old Mattress Removal' during checkout; delivery drivers will not haul away without booking.
Service operates on a strict 1-for-1 basis (one mattress removed per new mattress delivered).
The old mattress must be completely stripped of bedding, clean, dry, and free of biohazards.
Interactive example
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Interactive Warranty Calculator
Interactive Visual Tool
Warranty Fine-Print & Trial Policy Deconstruction
Calculate proration cliffs, test unweighted sagging ruler thresholds, and verify foundation slat gap compliance before submitting a claim.
Trial, returns and warranty: the fine print
Warranty Proration Cliff & Fine Print Analysis
Mattress warranties advertised as "25-Year" or "Lifetime" typically undergo an actuarial transition into a steep proration cliff after Year 10. Consumer defect claims require rigid straight-edge depth proof and strict foundation compliance.
$1,800
$800$2,000$3,500
Year 12 of 25
Year 1 (New)Year 10 (Cliff Edge)Year 25
Prorated Cliff Active
White-Glove Logistics Haul-Away Protocol · Friends for Life Limited Warranty
Customer Out-of-Pocket:
$900.00 (50%)
Manufacturer Coverage: 50% ($900.00)Customer Share: 50% ($900.00)
Proration Schedule Breakdown for White-Glove Logistics:
- Years 1-10: 100% Non-Prorated. The manufacturer covers 100% of replacement or repair costs ($0 customer copay).
- Years 11-15: Customer pays 50% of the purchase price ($900.00 on a $1800 mattress).
- Years 16-20: Customer pays 75% of the purchase price ($1350.00 on a $1800 mattress).
- Years 21-25: Customer pays 85% of the purchase price ($1530.00 on a $1800 mattress).
- Round-Trip Freight Surcharge: Optional repair in Year 3+ incurs a mandatory $149 processing fee.
Specifications
Recorded specifications
Values and benchmarks recorded for this question.
| Specification | Measured value | Benchmark | Status |
|---|---|---|---|
| Scheduling Modality | Checked During Online Checkout or Scheduled with Carrier | Mandatory Advance Notice | pass |
| Removal Ratio Standard | 1-for-1 Equivalence (One Unit Removed per Unit Delivered) | Truck Space Capacity Limit | pass |
| Condition Threshold | Dry, Intact, Non-Biohazard (Drivers Can Refuse Stains) | Driver Safety Mandate | warning |
| State Take-Back Mandates | Free by Law in CA, CT, and RI regardless of Brand | State Law Compliance | pass |
Standards reference: Benchmarks derived from ASTM D3574 (flexible cellular foam), CPSC 16 CFR 1633 (open flame flammability), and clinical capillary closing thresholds (32.0 mmHg).
Checklist
Trial Return & Pickup Checklist
Essential steps to satisfy trial break-in requirements, avoid stain disputes, and secure full refunds.
- 01
Check Haul-Away Box at Checkout
Ensure the 'Old Mattress Removal' option is explicitly selected and shows on your confirmation email.
Watch for: Delivery drivers will refuse to haul away your old bed if it is not on their work manifest.
- 02
Strip Bedding Completely
Remove all sheets, mattress pads, and protectors before the delivery team arrives.
Watch for: Drivers will not strip bedding or dismantle bed frames unless paid assembly was booked.
- 03
Clear Walkways and Doorways
Move furniture out of hallways and staircases so two movers can carry the bulky old bed out safely.
Watch for: Drivers will refuse removal if navigating tight hallways risks wall or fixture damage.
Sources
Sources for this answer
Read the source documents behind the thresholds, measurements, and policy details used here.
View source
CalRecycle
CalRecycle Retailer Take-Back Obligations and Courier Safety Guidelines
California Administrative Code