Casper Sleep Inc.
Casper Sleep Official 100-Night Sleep Trial Terms and Conditions
Manufacturer Policy
Casper Mattress Return & 1-800-Got-Junk
Return policy breakdown: Casper's 100-night trial, partnerships with 1-800-Got-Junk and regional non-profits, and full credit card refunds.
1-800-Got-Junk or Charity Removal
Direct answer summary
Casper provides a 100-night sleep trial with a mandatory 30-night break-in period. To return a Casper mattress, you submit an online return ticket at casper.com. Casper partners with commercial haulers like 1-800-Got-Junk as well as regional recycling foundations. Casper coordinates and pays for the removal team to pick up the unboxed, expanded mattress directly from your home. Once the pickup driver submits the dispatch receipt, Casper processes a 100% full refund.
Key points
Casper covers 100% of reverse logistics costs via 1-800-Got-Junk or regional charities.
Mattress is picked up fully expanded from your bedroom or doorstep without re-boxing.
Full refund is credited to your payment method within 3 to 5 business days post-removal.
Interactive example
Explore an example related to this answer.
Interactive Warranty Calculator
Interactive Visual Tool
Warranty Fine-Print & Trial Policy Deconstruction
Calculate proration cliffs, test unweighted sagging ruler thresholds, and verify foundation slat gap compliance before submitting a claim.
Trial, returns and warranty: the fine print
Warranty Proration Cliff & Fine Print Analysis
Mattress warranties advertised as "25-Year" or "Lifetime" typically undergo an actuarial transition into a steep proration cliff after Year 10. Consumer defect claims require rigid straight-edge depth proof and strict foundation compliance.
$1,800
$800$2,000$3,500
Year 12 of 25
Year 1 (New)Year 10 (Cliff Edge)Year 25
Prorated Cliff Active
Casper Original Foam 11" · Friends for Life Limited Warranty
Customer Out-of-Pocket:
$900.00 (50%)
Manufacturer Coverage: 50% ($900.00)Customer Share: 50% ($900.00)
Proration Schedule Breakdown for Casper:
- Years 1-10: 100% Non-Prorated. The manufacturer covers 100% of replacement or repair costs ($0 customer copay).
- Years 11-15: Customer pays 50% of the purchase price ($900.00 on a $1800 mattress).
- Years 16-20: Customer pays 75% of the purchase price ($1350.00 on a $1800 mattress).
- Years 21-25: Customer pays 85% of the purchase price ($1530.00 on a $1800 mattress).
- Round-Trip Freight Surcharge: Optional repair in Year 3+ incurs a mandatory $149 processing fee.
Specifications
Recorded specifications
Values and benchmarks recorded for this question.
| Specification | Measured value | Benchmark | Status |
|---|---|---|---|
| Sleep Trial Window | 100 Calendar Nights from Delivery Date | Direct-to-Consumer Standard | pass |
| Break-In Requirement | Mandatory 30 Nights Initial Sleep | Postural Adaptation Period | warning |
| Return Pickup Fee | $0.00 (Casper Pays 100% Hauler Fees) | Zero Consumer Cost | pass |
| Primary Logistics Hauler | 1-800-Got-Junk / Regional Recycling Networks | Commercial Reverse Logistics | pass |
Standards reference: Benchmarks derived from ASTM D3574 (flexible cellular foam), CPSC 16 CFR 1633 (open flame flammability), and clinical capillary closing thresholds (32.0 mmHg).
Checklist
Trial Return & Pickup Checklist
Essential steps to satisfy trial break-in requirements, avoid stain disputes, and secure full refunds.
- 01
Submit Return Ticket Online
Log into your Casper account and select 'Return Mattress' after Day 30.
Watch for: Do not attempt to compress or package the mattress back into its original box.
- 02
Schedule 1-800-Got-Junk Pickup
A removal team will contact you to select a 2-hour pickup appointment window.
Watch for: Ensure pets and obstacles are cleared from hallways during removal.
- 03
Sign Driver Manifest Receipt
Obtain a copy or photo of the driver's signed pickup manifest before they depart.
Watch for: Casper requires confirmation of surrender before releasing credit card funds.
Sources
Sources for this answer
Read the source documents behind the thresholds, measurements, and policy details used here.
View source
Waste Management & Research
Commercial Bulky Waste Reverse Logistics and E-Commerce Furniture Recovery
Waste Management Study