The Company Store Mattress Review

The Company Store is a US bedding retailer, not a mattress maker. It sells one private-label luxury hybrid, The Company Store Mattress. It comes in a single Luxury Firm feel at 13 inches thick. Prices run $2,399 to $3,499. You get a 100-night trial and a 15-year warranty. It suits you if you want natural fibers and white-glove service. The catches are the premium price, one firmness and a 6 to 8 week made-to-order wait. You also can't return it in the first 30 days.

Back sleepers are the main target, with deep coil support. Stomach sleepers should also like the Luxury Firm feel. Side sleepers should only consider it if they like a firm surface, since there's no plush option. If you need pressure relief on your side, look elsewhere.

The 896 steel support coils (Queen) target durability, but the brand doesn't publish weight limits (checked September 2026). Natural fibers are marketed for temperature regulation. There's no independent cooling data. The brand doesn't publish motion-isolation or edge-support results.

Mattress-only prices are Twin and Twin XL $2,399, Full $2,599, Queen $2,799, and King and California King $3,499. The product page excludes it from site promotions. Bundles with a foundation run from about $2,628 (Twin) to about $3,998 (Cal King), with Queen bundles near $3,198. White-glove in-home delivery is $199.

That's premium luxury pricing, on par with heritage innerspring flagships. The brand justifies it with natural materials and hand craftsmanship. Delivery is slow and the trial carries risk, since the bed is made to order over 6 to 8 weeks. Check the live listing for the full size grid before you buy.

From top to bottom, the official description lists a breathable stretch-knit cover with a floral design. Under it is a quilted top blending silk, wool and cashmere. Next come two layers of gel quilting foam and a natural hypoallergenic latex layer. Below that is a micro-coil layer of more than 1800 coils (Queen count) and an all-natural cotton separator.

The base is 896 recycled-steel coils, with over 70 percent recycled steel (Queen count). The finish is hand-tufted with hand-inserted wool rosettes. It's 13 inches tall in all sizes and adjustable-base compatible. It's assembled in the USA of domestic and imported materials. The brand says it's free of toxic synthetic flame retardants while meeting federal flammability standards. It doesn't publish CertiPUR-US, GOTS or OEKO-TEX certification for the adult mattress (checked September 2026).

The brand says hand-tufting with wool rosettes reduces body impressions and extends mattress life. It also cites the dual-coil system with recycled-steel support coils and the 15-year warranty. It doesn't publish expected lifespan, sag threshold, weight limits or care requirements (checked September 2026).

We found no independent long-term testing. Only 10 reviews are visible on the site, so real-world evidence is thin. Treat durability as a brand claim for now.

The product page shows an average of 4.3 out of 5 stars, with 89 percent recommending. That's from a small base of 10 reviews. We couldn't find review themes or long-term comfort reports. We found no mattress-specific ratings from Google, BBB, Trustpilot or Sitejabber, and no GoodBed or major sleep-publisher review.

We can't point to a verified complaint pattern. The likely friction points are price, the 6 to 8 week wait and the single firmness. Those are our inference, not review findings.

You buy direct at thecompanystore.com, on the Mattresses category page and the Hybrid Foam Coil Mattress product pages. You can order by phone through Customer Care at 1-800-323-8000. The brand runs bedding retail and outlet stores, but it doesn't publish which locations display the mattress. Confirm before you visit.

We found no Amazon or Costco listings for it (checked September 2026).

The mattress is made to order, with a stated build time of 6 to 8 weeks. White-glove in-home delivery costs $199 on the product page. It includes delivery, unpacking, placement and removal and disposal of your old mattress. Expect freight-style delivery, not a compressed box.

The brand doesn't publish standard shipping cost, speed or geographic limits for the mattress (checked September 2026). Sitewide free ground shipping on orders over $100 in the contiguous US applies generally, but we couldn't confirm it covers the mattress. Foundation and base specs beyond adjustable-base compatibility aren't published.

The product page states a 100-day home trial with a mandatory 30-day break-in. The brand won't accept returns within 30 days of delivery. If you're unhappy, contact Customer Care between day 30 and day 100. The email is custserv@thecompanystore.com and the phone is 1-800-323-8000.

The brand doesn't publish return-shipping or pickup fees, refund versus exchange rules or condition requirements. It doesn't say whether the $4.50 per-item return processing fee applies to mattresses. It also doesn't say whether the trial starts at order or delivery (checked September 2026). Product data marks return fees as your responsibility, so confirm before you order.

The headline coverage is a 15-year warranty per the product page. The brand doesn't publish covered defects, sag threshold, proration, foundation rules, exclusions, claim steps or who pays transport (checked September 2026). We couldn't find a separate warranty PDF.

Keep your proof of purchase and use a proper supportive base. Fifteen years matches or beats the 10-year norm for online hybrids. It trails lifetime and 25-year luxury warranties. Ask Customer Care for the full text before you buy.

Against Saatva Classic, both are Luxury Firm flagships with white-glove delivery and old-mattress removal. Saatva offers multiple firmnesses, faster timelines and far more reviews. The Company Store leans on bedding-brand loyalty and natural-fiber luxury. Against Stearns and Foster Lux Estate, the price and hand-crafted positioning are similar. Stearns has more models and showroom trial.

Against Brooklinen, which also sells a mattress, Brooklinen is cheaper and ships in a box. The Company Store is more artisanal and premium. Against Naturepedic, which the same site sells for cribs, Naturepedic leads on certified-organic credentials that the adult mattress doesn't publish.

We read the brand's own product, policy and warranty pages, then checked retailer listings and public complaint sites like the Better Business Bureau. We last checked everything here in September 2026. Prices and policies change, so confirm them on the seller's page before you buy. You can read more in our methodology and editorial policy.