Bay Bed & Mattress is a factory-direct Santa Cruz shop that has built mattresses since 1992. You'll find seven models (Queen $899 to $1,899): latex hybrids, all-latex beds and foam hybrids, most with split-firmness options. A 10-year warranty and a 30-day comfort adjustment apply. It's best if you live nearby and want customizable firmness. The biggest catch is that there's a single showroom, and returns get only 85% back.
Royale Organic
Royale Organic, product photo
FirmnessMedium Soft to MediumNot yet researched
Mattress TypeLatex hybridNot yet researched
Queen $$1,899$1,899
Coil CountNot yet researchedNot yet researched
Key Strengths
Shoppers near Santa Cruz, the San Francisco Bay or Monterey Bay
Couples who want a different firmness on each half
Latex and latex-hybrid shoppers
Firm and very firm sleepers
Buyers who want custom sizes, shapes or materials
Good to Know
Out-of-area online buyers who need checkout and nationwide shipping
Shoppers who want a long free home trial or a full refund
Strict-organic shoppers who need published GOTS or GOLS certificates
Buyers who need third-party reviews, cooling test data or motion-isolation specs
Good fit: Santa Cruz, San Francisco Bay and Monterey Bay shoppers who can visit the showroom; couples wanting a different firmness on each half; latex and latex-hybrid shoppers; firm and very-firm sleepers; buyers wanting custom sizes, shapes or materials; shoppers valuing no-commission, no-pressure sales help.
Poor fit: out-of-area online buyers needing checkout and nationwide shipping; shoppers wanting a long free home trial or full refund; strict-organic shoppers requiring published GOTS or GOLS certificates; buyers needing published third-party reviews, cooling test data or motion-isolation specs.
Outside review scores
Review sites checked: Not yet researched. Their scores: Not published. Model they tested: Not yet researched. Each site tests in its own way, so read each row on its own.
Bay Bed & Mattress is a factory-direct Santa Cruz shop building mattresses since 1992. It sells seven models (Queen $899 to $1,899): latex hybrids, all-latex, and foam hybrids, most with split-firmness options. A 10-year warranty and 30-day comfort adjustment apply. Best for local shoppers wanting customizable firmness. Biggest caveat: single showroom and returns get only 85% back.
Since 1992
In business
Seven models
Models
10 years
Warranty
When Bay Bed & Mattress makes sense
Shoppers near Santa Cruz, the San Francisco Bay or Monterey Bay
Couples who want a different firmness on each half
Latex and latex-hybrid shoppers
Firm and very firm sleepers
Buyers who want custom sizes, shapes or materials
When Another Mattress May Suit You Better
Out-of-area online buyers who need checkout and nationwide shipping
Shoppers who want a long free home trial or a full refund
Strict-organic shoppers who need published GOTS or GOLS certificates
Buyers who need third-party reviews, cooling test data or motion-isolation specs
Review site scores
How the big review sites score Bay Bed & Mattress
Each site's own score and the exact bed it tested, side by side.
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Publication
Reported Score
Configuration Tested
Testing Scope
Evaluation Focus
Main configuration: Not yet researched. Read each row's testing scope before comparing scores. Each outlet uses its own method, so we don't combine these scores into one rating.
Reading the scores
Why we don't average the scores
Use the dates and sources shown with each result. Prices, models and policies can change.
Chapter 02
Comfort and firmness: which mattress fits you
Why this matters to you: Feel names are the brand's words, not measurements. Use them to shortlist two or three beds, then let your body decide.
Side sleepers: the Royale (Soft to Medium Soft) and Royale Organic or Latex Organic Plush (Medium Soft to Medium) are the closest fits for pressure relief; per-half split firmness lets lighter side sleepers go softer than a partner. Back sleepers: the Elegance and Latex Organic Firm (Medium Firm to Firm) suit average-weight back sleepers wanting latex support with less sink; the Royale Organic suits back sleepers wanting a plusher latex feel.
Stomach sleepers: the Diamond (Firm to Very Firm) and Newport (Medium Firm to Firm) are the closest fits; heavier stomach sleepers should confirm coil gauge and edge support in the showroom since weight guidance is not published. Hot sleepers: wool-quilted organic cotton covers on the Royale Organic, Elegance and both all-latex models are positioned for summer-cool and winter-warm balance; no cooling test data is published.
Heavier sleepers: pocketed-coil hybrids or the dense all-latex builds are the sturdiest options; firmness-by-weight guidance is not published as of Sept 2026.
Firmness finder
Which Bay Bed & Mattress feel fits you?
Weight chart not yet researched
Weight and sleep position can change how a bed feels. We have not yet checked whether Bay Bed & Mattress publishes a fit chart by body weight, so use a trial, where one is offered, to test the bed the way you sleep at home.
Neck: on your side, your nose should line up with the middle of your chest, not tip up or down.
Shoulders: your bottom shoulder should sink in. Tingling or a numb arm means the bed is too firm for you.
Lower back: on your back, slide a flat hand under your waist. A big gap means too firm; no room at all can mean too soft.
Hips: ask someone to look from the side. Hips lower than shoulders means the bed is too soft for you.
Figure 2.1: Four checks to run in a store, lying still in the position you sleep in most. The store test in chapter 11 says how long to lie on each bed.
Chapter 03
Compare the mattresses
Why this matters to you: Models from one brand can differ in feel, height and layers. Match the feel label and height to how you sleep before you compare prices.
Bay Bed & Mattress lists 7 models. Feel names are the brand's labels.
Royale Organic (luxury latex hybrid, Medium Soft to Medium): individually pocketed coils topped with 4 layers of latex, wrapped in an organic cotton cover quilted with organic wool for summer-cool and winter-warm balance; firmer or softer build with split firmness per half; Twin $1,199 / Twin XL $1,399 / Full $1,649 / Queen $1,899 / Cal King $2,399 / E King $2,399.
Royale (softest latex hybrid, Soft to Medium Soft): pocketed coils topped with 3 latex layers in a bamboo-cotton cover quilted to an inch of super-soft foam; firmer or softer build with split firmness per half; Twin $999 / Twin XL $1,099 / Full $1,449 / Queen $1,599 / Cal King $2,099 / E King $2,099.
Elegance (medium-firm latex hybrid, Medium Firm to Firm): pocketed coils topped with 2 latex layers in an organic cotton cover quilted to wool and soft foam; firmer or softer build with split firmness per half; Twin $849 / Twin XL $929 / Full $1,199 / Queen $1,299 / Cal King $1,849 / E King $1,849.
Latex Organic Plush (all-latex, Medium Soft to Medium): 100 percent latex with no coils, 6 inches of Dunlop natural latex topped with another latex layer, in an organic cotton cover quilted with organic wool; no split firmness; Twin $999 / Twin XL $1,099 / Full $1,399 / Queen $1,499 / Cal King $1,799 / E King $1,799.
Latex Organic Firm (all-latex, Medium Firm to Firm): same 6-inch Dunlop natural latex plus latex topper build and organic cotton-wool cover as the Plush but in a firmer tune; no split firmness; Twin $1,049 / Twin XL $1,149 / Full $1,449 / Queen $1,499 / Cal King $1,879 / E King $1,879.
Newport (entry foam hybrid, Medium Firm to Firm): lowest-priced custom model with pocketed coils topped with 1 layer of mattress foam, in a poly-cotton cover quilted to 1.5 inches of super-soft foam; firmer or softer build with split firmness per half; Twin $629 / Twin XL $699 / Full $799 / Queen $899 / Cal King $1,249 / E King $1,249.
Diamond (firm foam hybrid, Firm to Very Firm): pocketed coils topped with 2 foam layers for firm to very-firm lovers, in a poly-cotton cover quilted to nearly an inch of soft foam; firm build only with slight per-half variation; Twin $679 / Twin XL $749 / Full $899 / Queen $999 / Cal King $1,399 / E King $1,399.
All models come in six sizes: Twin 38x74, Twin XL 38x80, Full 53x74, Queen 60x80, Cal King 72x84, E King 76x80; mattress heights and weights: not published as of Sept 2026.
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Visual
Model
Build
Firmness (brand words)
Queen $
Royale Organic
Latex hybrid
Medium Soft to Medium
$1,899
Royale
Pocketed coils with 3 latex layers, in a bamboo-cotton cover quilted to an inch of super-soft foam. Split firmness per half.
Soft to Medium Soft
$1,599
Elegance
Pocketed coils with 2 latex layers, in an organic cotton cover quilted to wool and soft foam. Split firmness per half.
Medium Firm to Firm
$1,299
Latex Organic Plush
All latex with no coils. It has 6 in of Dunlop natural latex topped with another latex layer, in an organic cotton and organic wool cover. No split firmness.
Medium Soft to Medium
$1,499
Latex Organic Firm
The same 6 in Dunlop latex plus latex topper and organic cotton and wool cover, in a firmer tune. No split firmness.
Medium Firm to Firm
$1,499
Newport
The lowest-priced custom model. Pocketed coils with 1 layer of foam, in a poly-cotton cover quilted to 1.5 in of super-soft foam. Split firmness per half.
Medium Firm to Firm
$899
Diamond
Pocketed coils with 2 foam layers, in a poly-cotton cover quilted to nearly an inch of soft foam. Firm build only, with slight per-half variation.
Firm to Very Firm
$999
Where the maker doesn't publish a number, we say so.
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Model
Coil gauge
Coil count
Foam density
Latex
ILD
Model 1 of 7
Royale Organic: Not yet researched
Royale Organic
Royale Organic, product photo
ConstructionLatex hybrid
ProfileNot yet researched
FirmnessMedium Soft to Medium
Queen $$1,899
Not yet researchedNot yet researched
Pocketed coils with 4 latex layers, in an organic cotton cover quilted with organic wool. Split firmness per half.
All latex with no coils. It has 6 in of Dunlop natural latex topped with another latex layer, in an organic cotton and organic wool cover. No split firmness.
The lowest-priced custom model. Pocketed coils with 1 layer of foam, in a poly-cotton cover quilted to 1.5 in of super-soft foam. Split firmness per half.
Prices checked Not yet researched · recheck before buying
Mattress prices and value
Why this matters to you: A starting price can rise with size, base and delivery. Get the full price for your size in writing before you choose.
Queen prices run $899 (Newport) to $1,899 (Royale Organic): Newport Queen $899, Diamond Queen $999, Elegance Queen $1,299, Latex Organic Plush and Firm Queen $1,499 each, Royale Queen $1,599, Royale Organic Queen $1,899. Twin pricing starts at $629 (Newport); Cal King and E King top out at $2,399 (Royale Organic). Custom sizes, shapes and materials are available at custom pricing.
Free in-store financing is offered with a 50 percent down payment. Value read: factory-direct local build with free 30-day in-home firmness adjustments in Santa Cruz County is a strong service proposition versus boxed rivals, but the 85 percent return refund, delivery fees and single-showroom reach narrow the value case for distant buyers.
Bay Bed & Mattress prices by size
Twin
38x74$1,199 (Royale Organic)
Twin XL
38x80Not yet researched
Full
53x74Not yet researched
Queen
60x80Not yet researched
Cal King
72x84Not yet researched
E King
76x80Not yet researched
White-glove delivery, setup, and old-mattress removal are covered in Delivery & Setup.
Prices and sales discounts come from current brand catalogs. Prices may change during holiday promotions.
Are the expensive ones worth it?
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Model
Buy Bay Bed & Mattress If
Skip If
Buy Instead
Chapter 05
How well do the mattresses hold up?
Why this matters to you: A mattress is a long buy. Lean on the written warranty and real owner reports to judge how it will last.
Brand-reported durability: the FAQ states pocketed coils last 15 to 20 years, latex lasts 8 to 15 years, and poly foam lasts 5 to 8 years; care guidance is to use a mattress protector and rotate head-to-foot every 6 months. The 10-year warranty covers visible indentation greater than 1 inch tied to component deterioration, with repair or replacement at the maker option.
Independent durability testing such as rollator, ASTM sag or third-party longevity tests: not published as of Sept 2026. Company track record: founders Dan and Rene Denevan opened the shop in 1992 and began building the Bay Bed line in-house within the first ten years; the brand reports an A+ Better Business Bureau rating, which is brand-reported rather than independently verified here.
What to watch for, and when:
Ownership, deals, lawsuits & launches
Company History & Model Evolution
Show the full company history
1992Shop opened
founders Dan and Rene Denevan opened the shop in 1992
Each milestone comes from the brand's own pages, government and court records, or named news reports, each with the date we checked it. Factory suppliers may update minor parts over time.
What we could confirm, and what the brand doesn't say
The left column is what we checked. Rows marked THE BRAND SAYS only report what the brand says. The right column is what the brand doesn't publish. Use the right column as your list of questions for a store or the brand's chat.
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What we checked
What the brand doesn't publish
THE BRAND SAYS10-year warranty
NOT PUBLISHEDNo independent durability testing
THE BRAND SAYSPocketed coils last 15 to 20 years (brand)
NOT PUBLISHEDNo coil counts or foam densities
THE BRAND SAYSBuilt in-house since 1992
NOT PUBLISHEDNot yet researched
THE BRAND SAYSNot yet researched
NOT PUBLISHEDNot yet researched
Where sources disagree
Chapter 06
Sleep trials, returns, exchanges and fees
Why this matters to you: Feel is hard to judge in a store or in a week. Know your exit plan and its cost before you pay.
No free home sleep trial is published.
Comfort Adjust Policy: if the mattress is not comfortable the shop exchanges coils or foam until the firmness is right; in Santa Cruz County adjustments are made in the home at no charge for the first 30 days; outside the county customers may bring components in for free exchange within 30 days with shop instruction, have components shipped by UPS at no charge while paying return shipping or dropping off exchanged parts, or pay extra for an in-home visit; after 30 days coils or foam can be purchased at a discount.
Return and Exchange Policy: a Bay Bed mattress may be returned after the 30-day comfort adjustment period if still unsatisfactory, with an 85 percent refund of the purchase price less delivery fees; returns are not accepted after 60 days; damaged returns incur additional fees. All other mattresses, furniture and futons: unused items returnable within 10 days, no returns or exchanges on special-order or non-stock items.
Your trial, night by night
Day 1Not yet researched
Day 30Comfort adjustment ends; return allowed
Day 60No returns accepted after this
What each choice costs you
Keep it$0Nothing more to do
Return it15% held back plus delivery fees85% refund less delivery fees
Swap itFree in Santa Cruz County for 30 daysCoils or foam exchanged until the firmness is right
Not covered by the trial: Special-order and non-stock items
Figure 6.1: The trial in three dates and three prices. Put the last date in your calendar the day the bed arrives.
Check the terms for your seller and order date before buying from Bay Bed & Mattress.
Chapter 07
Delivery, setup and old-mattress removal
Why this matters to you: Delivery terms decide your first week with the bed. Confirm the date, setup and old-bed removal before you pay.
Delivery covers the Santa Cruz, San Francisco Bay and Monterey Bay areas; cost, speed and tracking terms are not published, so confirm by phone. White Glove service is offered for a fee: delivery to the home plus mattress or bed setup, with old-mattress removal included. Build time ranges from a couple of hours to 3 weeks depending on material availability, averaging about 1 week.
All mattresses are stated to work on an adjustable base. Foundation specs beyond the warranty rule that Queen and King beds need one or more middle support legs: not published as of Sept 2026. Nationwide shipping: not published as of Sept 2026.
Typical wait: Couple of hours to 3 weeks, about 1 week average
Figure 7.1: What happens between your order and your first night. Clear a path to the bedroom before the team arrives.
Confirm the delivery date, setup and removal terms for your address before ordering.
Chapter 08
Terms checked on the brand's site · recheck before you buy
What do the warranties cover?
Why this matters to you: A warranty is only as good as its terms. Read the written terms and use a supported base, because the wrong frame can end coverage.
10-year warranty: Bay Bed & Mattress guarantees repair or replacement at its option, without charge, for defects from faulty workmanship or structural defects during the first 10 years. Covers deterioration of components causing visible indentation greater than 1 inch, not associated with sag in the foundation, box spring, platform or frame; Queen and King beds must have one or more middle support legs.
Voids and exclusions: damage including burns, cuts, tears, or abnormal soiling; valid only for the original purchaser; proof of purchase required; all transportation costs are the purchaser responsibility. Claim process beyond proof of purchase and maker-covered repair or replacement: not published as of Sept 2026.
Covered when the dip is deeper than More than 1 inch, measured with nobody on the bed.
Strip the bed down to the mattress and wait a few hours so the top layers can recover.
Lay a straight edge (a broom handle or long level) across the dip, resting on the flat parts.
Measure from the edge down to the deepest point, then photograph the ruler for your claim.
Figure 8.1: How to measure a sag before you file a warranty claim. Drawing not to scale.
Before you set it up
Which bed bases keep your warranty
Warranty rules
Put the mattress on one of the bases marked OK. The wrong base can void the warranty, even on a new bed.
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Base
OK?
What the rule says
Adjustable base
Works
Not yet researched
Queen and King foundations
Not yet researched
One or more middle support legs
Chapter 09
Review counts checked on each site · they change daily
Customer reviews and complaints
Why this matters to you: Star ratings depend on who posts and where. Read the low-star reviews for patterns, not just the average.
Brand-site reviews: the Testimonials page publishes five named customer quotes praising custom split-firmness builds (Lyndsay M., Santa Cruz), firmer-per-side setups (Adam K., Oakland), repeated free foam exchanges until the feel was right (Steve Y., Santa Cruz), overall love for the mattress (Roxanne S., San Francisco), and next-day in-home spring swaps plus standout delivery (Erin L., Santa Cruz); no star-rating aggregate or review count is published.
The About page claims an A+ Better Business Bureau rating. Third-party ratings on Google, Yelp, BBB, Sleep Foundation or similar: not available as of Sept 2026. Complaint themes from retrievable sources: none documented as of Sept 2026, though the 85 percent refund cap and 60-day return cutoff are the likeliest friction points.
As a single-showroom local maker, feedback lives in testimonials and local listings rather than national review funnels.
How we read the reviews
Read each platform on its own: who runs it, its rating scale, how many reviews it has, and the date we checked it.
Reported praise and concerns:
Review sites side by side
What each review site says
Five named testimonials, no aggregate score
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Platform
Rating
Sample
Chapter 10
What are the mattresses made of?
Why this matters to you: Layer names say little without numbers. Ask what is inside your exact model, layer by layer.
Brand-reported construction: latex hybrids (Royale Organic, Royale, Elegance) pair individually pocketed coils with 4, 3 or 2 latex comfort layers respectively; all-latex models (Plush, Firm) use a 6-inch Dunlop natural latex core topped with another latex layer and no coils; foam hybrids (Newport, Diamond) pair pocketed coils with 1 or 2 mattress-foam layers.
Covers: organic cotton quilted with organic wool (Royale Organic, Elegance, both all-latex models); bamboo-cotton quilted to an inch of super-soft foam (Royale); poly-cotton quilted to 1.5 inches of soft foam (Newport) or nearly an inch of soft foam (Diamond). Fire barriers: organic wool covers are described as naturally fire retardant; foam-cover models use Dacron fiber as a physical fire barrier; the brand states no chemical retardants are used.
Coil counts, foam densities, latex type beyond Dunlop core, latex certifications, and CertiPUR-US, GOTS, GOLS, OEKO-TEX or Greenguard claims: not published as of Sept 2026.
Safety labels, and what each one covers
Certifications
Not yet researched
We have not yet verified Bay Bed & Mattress's certification claims with the certifiers themselves.
What these labels do and don't prove
Read your law tag
How to read the law tag in three steps
Why this matters to you:
Law tag guide
How to read a mattress law tag
The three steps
1
Dunlop natural latex
2
Individually pocketed coils
3
Organic cotton cover quilted with organic wool
Full law tag guide, factory code decoding, and the certificate glossary live on our shared safety page.
How to read this: the law tag, the brand's own statements, and certificates each cover different things. A spec the brand doesn't publish isn't proof it's missing; it just isn't shared.
Chapter 11
Where can you try and buy the mattresses?
Why this matters to you: Where you buy sets the price, the trial and who handles problems. Check the seller's terms, not just the brand's.
Try and buy only at the single factory showroom: Bay Bed & Mattress, 1378 Soquel Avenue, Santa Cruz, CA 95062, phone (831) 457-1201, email dan@baybed.com, hours Monday to Saturday 10am to 6pm, closed Sunday. No online checkout, dealers, or sibling brands were found; staff reportedly work without commission. Social profiles: Facebook, Instagram (baybed.santacruz) and X (BayBedMattress).
Custom sizes, shapes and materials are made to order in the on-site shop.
Showroom Network
Single factory showroom in Santa Cruz
Monday to Saturday 10am to 6pm, closed Sunday
Store Access
No online checkout
Not yet researched
Sales Culture
Free in-home comfort adjustments in Santa Cruz County
Not yet researched
Inventory & Delivery
White Glove delivery and setup for a fee
Not yet researched
How to test a bed in the store
Where Bay Bed & Mattress sells
A sample to show the mix of store types. Use the brand's store finder for the ones near you.
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#
Channel
Where
Address
Type
1
Santa Cruz
Santa Cruz
1378 Soquel Avenue, Santa Cruz, CA 95062
Factory showroom
Hours change by location, so call ahead before you visit.
Not yet researched. Checked Not yet researched.
Chapter 12
Bay Bed & Mattress vs. other mattress brands
Why this matters to you: A fair comparison needs the same facts for both beds. Line up price, trial and warranty for each one.
Versus Nest Bedding (regional and DTC hybrid and latex): Bay Bed wins on true custom builds with per-half split firmness and free in-home adjustments locally; Nest wins on online buying, published specs, longer trials and national reviews. Versus European Sleep Works (Berkeley custom maker): both win on local craftsmanship and customization; differences in price, latex sourcing and trial terms could not be verified from published Bay Bed data.
Versus Saatva (national DTC white-glove): Bay Bed wins on in-shop customization and local service; Saatva wins on published trial (365 nights), fuller warranty terms and nationwide white-glove logistics. Versus Costco value mattresses: Bay Bed wins on tailored firmness, natural latex and wool options and service; Costco wins on everyday pricing, generous returns and take-home availability.
Competitor details reflect published prices and specs on the date shown. Mattress brands may update prices and trial terms over time.
Chapter 13
How we research and report
This page is an early draft built from our research sheet for Bay Bed & Mattress. We read the brand's own pages and public listings, and we do not test mattresses ourselves. Fields marked "Not yet researched" are still being checked.
Researched Sept 16, 2026 from official baybed.com pages first (Mattresses, FAQ, Services, About Us, Testimonials, Contact Us); brand claims are labeled as brand-reported and gaps are stated rather than filled. We could not confirm third-party ratings on Yelp or Google as of Sept 2026, so none are listed.
Key sources: https://www.baybed.com/Mattresses.html, https://www.baybed.com/FAQ.html, https://www.baybed.com/Services.html, https://www.baybed.com/About-Us.html, https://www.baybed.com/Testimonials.html and https://www.baybed.com/Contact-Us.html.
How we check this page
Stage 01Factory
Who built the bed
Stage 02Test results
Outside test results
Stage 03Safety
Fire safety papers and the law tag
Stage 04Pressure and motion
Outside pressure and motion tests
Stage 05Reviews
Review scores, side by side
Quick Answers
Quick Answers Before You Buy
Safety and materials
Buying and policies
Where are Bay Bed mattresses made?
Built to order in the shop at 1378 Soquel Avenue, Santa Cruz, California, where the brand has operated since 1992.
Can couples get different firmness on each side?
Yes on most models; the Royale Organic, Royale, Elegance, Newport and Diamond offer split firmness per half, while the two all-latex models do not.
Is there a sleep trial?
No free trial is published; instead a 30-day comfort adjustment exchanges coils or foam, free in-home in Santa Cruz County, followed by an 85 percent refund return option up to 60 days.
What does the warranty cover?
A 10-year warranty covering repair or replacement for visible indentation over 1 inch from component deterioration, original purchaser only, with transport at buyer cost.
Do they deliver and remove my old mattress?
Yes, in the Santa Cruz, San Francisco Bay and Monterey Bay areas. A fee-based White Glove service includes setup and old-mattress removal.
Are custom sizes available?
Yes; custom sizes, shapes and materials are made on request with build times from hours to about 3 weeks.
Do you deliver and remove my old mattress?
Yes in the Santa Cruz, San Francisco Bay and Monterey Bay areas, with fee-based White Glove setup including old-mattress removal.
Prices and promos checked Not yet researched. Recheck before buying.
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